All products sold by Shooting And Outdoor Supply are new unless otherwise stated in the product description. If the product is defective, it may be returned within 30 days for a full refund or replacement item.
Any product, if unused/unopened/ defective, may be returned within 30 days from the order date (15% Restocking Fee may apply). If the part is unused/unopened, you may return it within 30 days for a full refund minus shipping cost. A 15% restocking fee is charged for any open products returned or canceled special orders.
The customer is responsible for return shipping charges unless the return is due to the error of Shooting And Outdoor Supply order processing.
Sales are final on clearance merchandise
Please request a new return by logging into your account and selecting "Return Items" tab.
**If you don’t have a login, email sales@saosupply.com to request an RMA number. You will also need to include the following:
- Contact info: Best phone & email to contact you
- Item(s) Returning
- Reason for Return
- How you would like your return: Refund to your credit card, Store Credit or Exchange
When returning the item, please write your order number on the outside of the box.
If you submitted your return online, please track the progress online. If you did not submit your return online, you will be emailed to confirm receipt of your returned merchandise. Please allow 2-5 business days from date of receipt for the return to be processed.
Do not send any products back without an RMA number first.